Shipping Policy

Thank you for shopping with KOA.

We are committed to processing and shipping your order as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during new product launches, sales, or holidays.

Shipping

Estimated delivery times for U.S. orders:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Available at checkout (where applicable)

Shipping rates are calculated automatically at checkout based on your shipping address and selected shipping method.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order ships, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. KOA is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information.

If you notice an error in your shipping address, please contact us immediately. While we'll do our best to make changes before your order ships, we cannot guarantee modifications once an order has been processed.

Lost, Stolen, or Delayed Packages

Once your order has been shipped, KOA is not responsible for delays caused by the shipping carrier, weather conditions, customs, or other circumstances beyond our control.

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly before reaching out to us.

International Shipping

At this time, KOA ships only within the United States.

Questions?

If you have any questions regarding your order, please contact us at: kathzshopinfo@gmail.com